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FAQ

FAQ

GENERAL  

Q: What are the requirements for opening a BetKing Account?

A: You must be 18 years and over and must also have a mobile money registered phone number (Safaricom)

 

Q: How do I open an account? 

A: Visit https://betking.co.ke and then click on the ‘Register’ button displayed in green at the top right corner of the screen and then follow the simple steps outlined there. You can also send 'JOIN' to 29070.

 

Q: Does it cost any money to get registered on BetKing? 

A: No. It is totally free to register.

 

Q: What are the minimum and maximum selection of bet slips? 

A: You can have a minimum of one (1) selection and a maximum of forty (40) selections. 

  

Q: What are the minimum and maximum stakes I can place? 

A: The minimum stake you can place on sports is Ksh 50 while there is no maximum stake, but it should not exceed the maximum potential winnings on a bet slip. 

   

Q: How does the 225% Jumbo Bonus work?

A:  It's simple. Only make sure you have at least 5 events that have minimum odds of 1.2 on your ticket and you qualify for a bonus on your potential win. If you have up to 40 events on your ticket with odds that are at least 1.2 then you can get 225% extra on top of your potential winning.

   

Q: In which currencies can I bet? 

A: Currently, you can ONLY bet with the Kenyan Shillings. 

  

Q: Can I change my phone number? 

A: No, you cannot. The phone number that you have chosen during the registration process cannot be changed once you have created your BetKing account.

  

Q: What is Live Betting? 

A: Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play. 

  

Q: How do I place bets? 

A: To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left side of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet within the bet slip on the right, then confirm your bet. 

   

Q: How do I retrieve my Login Details? 

A: To retrieve your password, please click on the “Forgot Password” on the home page, next to the login area. on the next page, input your phone number and click next. The system will automatically send an OTP to your registered phone number. When you enter the OTP, you will get a prompt to reset your password immediately, Please, go ahead and reset your password to a preferred one you can easily remember. 


If you're still having issues, please contact our Customer Services via mail: 
cs@betking.co.ke or chat with us via the BetKing website. 

 

Q: How to Change Password? 

A: Login to your account, go to “My Account” section, click on the “Change Password” and follow the steps.

   

Q: How do I update my personal details? 

A: Please contact the customer support channel via cs@betking.co.ke and Live Chat.

  

Q: Can I open more than one account?  

A: No. Multiple accounts are prohibited on BetKing.

    

Q: What features does my BetKing account have?  

A: Your BetKing account is a control panel that lets you make the most of our services. You need to be logged in to make deposits or withdrawals, place bets, and so on. Under "My Account" you can view your current balance, betting history, open bets, and a list of all your account actions. 

   

PAYMENT CATEGORY 

Q: Are there any fees when withdrawing?  

A: BetKing will cover the transaction fees on all withdrawals. 

  

Q: How to check the status of my withdrawal request?  

A: You can check the status of your withdrawal request clicking on the withdrawal transaction from your “Account Statement”.  

  

Q: What is the processing time for withdrawals?  

A: There might be instances where BetKing will request additional documentation to be provided before processing your withdrawal, with such instances a delay with processing your withdrawals may occur. If additional verification is not necessary, your withdrawal will be processed immediately.

 

  

Q: Are there any fees when depositing?

A: At the moment, BetKing will cover your transaction fees on all deposits of over Ksh 50

 

Q: What do I do, I made a deposit and it's not reflecting?

A: Please contact the CS team via mail at cs@betking.co.ke or use the Live Chat feature.

  

Q: Where can I view information about my previous transactions?  

A: This can be viewed by clicking your transaction list in your admin account. This records the transactions you have made previously such as your deposits or withdrawals and your account balances.  

  

Q: How do I deposit money into my BetKing account?  

A: You can deposit via M-Pesa on paybill no. 290690. For other deposit methods please visit our How To Deposit page for more deposit options. 

  

Q: Can I withdraw my money (initial deposit) back without placing bets?  

A: You must place bets before your withdrawal can be authorized.  

 

Q: What is the Minimum Deposit amount?

A: BetKing does not have any minimum deposit amount limits, this will depend on your mobile money provider limits

 

Q: What is the Maximum Deposit Limit per day?

A: The maximum daily deposit limit for Safaricom is Ksh.140,000 with Ksh.70,000 maximum deposit limit per transaction. Should you wish to deposit a large amount via bank transfer, please contact our Customer Support Center at cs@etking.co.ke for further assistance. 

 

Q: What is the Maximum amount I can win?

A: The maximum payout that can be won on any eligible Betslip is 5 Million Kenyan Shillings

The maximum that can be won by one single customer in a single 24 hours period is 5 Million Kenyan Shillings.

These maximum winnings apply to our sports betting product.

The maximum payout that can be won on any eligible virtual games betslip is Ksh 1,000,000.

 

Q: What is Withholding Tax?

A: Withholding tax is a tax imposed on any returns obtained through betting. BetKing is required to, and responsible for, deducting this tax at the source from payments (payouts) made and remitting this deducted tax to the KRA in compliance with KRA/BCLB Rules and Regulations.

  

Q: What is the maximum withdrawal limit per transaction?

A: Withdrawal limits are subject to your mobile money operator limits, which currently stand at Ksh 70,000

 

Q: What is the maximum withdrawal limit per day?

A: Withdrawal limits are subject to your mobile money operator limits, which currently stand at Ksh 140,000

  

Q: Does BetKing offer bonuses?  

A: Yes. BetKing offers a unique bonus on multiple bets. A whopping 225% Jumbo Bonus.

 

 

 

SPORTS CATEGORY 

  

Q: How to place a bet in Sport?  

A: To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left side of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet within the bet slip on the right, then confirm your bet. 

You can place different kinds of bets: single and multiple bets.  

Multiple bets may be placed by combining different sports: football, tennis, etc.  

 

HOW TO PLACE A BET VIA USSD

To place a single and multiple bet via USSD,

Simply dial the USSD code - *375# on the phone number registered with your account.
Follow the onscreen prompt by

  1. Entering 2 to select the BET NOW option, then click SEND.
  2. On the next screen, enter the event ID, market and stake amount in the format below, and click SEND. 'event_id#market#amount” for example “41234#1X#300”

For multiple bet, use the format below; “event_Id#market#event_Id#market#amount” for example“41234#1x#62234#2x#200”

 

HOW TO PLACE A BET VIA SMS

- Single Bet
Send the single bet keyword to 29070, that is - event_id#market#amount” for example “48221#1#100”.
Upon sending the keyword, you will receive an SMS confirming that the bet was placed successfully.

- Multiple Bet
Send the multiple bet keyword to 29070, that is - “event_id#market#event_id#market#amount” for example “48221#1#44392#2#100”
Upon sending the keyword, you will receive an SMS confirming that the bet was placed successfully.

 

Q: The game has finished but my coupon is yet to be settled

A: After a game has finished, there is a working time needed to check the official results, to update the results, and settle the bets.

 

Q: How long does it take for a bet to be settled?

A: Be assured that BetKing strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.

 

Q: What is Live betting?

A: Live Betting is an exciting form of wagering that allows placing bets on events that are ongoing at the same time when you are browsing the odds on BetKing’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.

 

Q: Can I cancel a bet?  

A: No. A confirmed bet cannot be cancelled for any reason.  

  

Q: How many events can I add to my bet slip?  

A: The maximum number of events you can add to your bet slip is 40.

 

Q: What is a Void bet?

A: If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honor the result.

The stake will be returned on any single selection. Void bets in a multiple will be treated as non-runners (with odds 1.0)  and the stake will run onto the remaining selections in the bet.

  

Q: What does halftime/full time mean?  

A: Halftime/full time simply means you are predicting what the result of a game would be at halftime and what the outcome of the same game would be at the full time.  

E.g. 

Home/Home - Home team to lead at halftime and win the match.   

Draw/Draw - The game to be level at halftime, and a draw at full time  

Away/Home - The away team to lead at halftime, but the home team to win the match.  

  

Q: What does correct score mean?  

A: Correct Score means predicting the exact score of a match at the end of normal time. 

Scores are quotes as "Home Team Score - Away Team Score". 

E.g.  Norwich City - Chelsea FC (Correct score) 1-1 (your choice)  

You win only if the match ends in a 1-1 draw and lose if there is any other outcome.  

  

Q: What does "double chance" mean?  

A: Double chance allows you to cover two of the three possible outcomes in a football match with one bet.   

- Home/Draw - This means the home team would either win or draw a match.  

- Home/Away - This means that either the home team or the away team would win a match.  

- Away/Draw- This means the away team would either win or draw a match. 

  

Q: What is the Over/Under Rule: 

A: Please note the following and apply them to your Over/Under bets.  

Under 0.5 means less than 1 which is practically 0 

Over 0.5 means at least 1 (minimum of 1)  

Under 1.5 means less than 2  

Over 1.5 means at least 2 (minimum of 2)  

Under 2.5 means less than 3  

Over 2.5 means at least 3 (minimum of 3)  

Under 3.5 means less than 4  

Over 3.5 means at least 4 (minimum of 4)  

Under 4.5 means less than 5  

Over 4.5 means at least 5 (minimum of 5)  

Under 5.5 means less than 6  

Over 5.5 means at least 6 (minimum of 6)  

Under 6.5 means less than 7  

Over 6.5 means at least 7 (minimum of 7)  

 

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