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Managing An Account

Managing An Account

  1. Account Holders may access their account online by visiting www.BetKing.co.ke and entering their Username and Password. The Account Holder is obliged to keep his/her username and password private and confidential. Any unauthorized use of the Username or Password shall be the sole responsibility of the Account Holder. Account Holders should not allow third-parties to access or to make use of their account. Using personal details pertaining to third parties even with their permission is a serious offence.


  1. By opening a BetKing account and by placing a bet, the User warrants that he/she has reached the minimum legal age for participation. In addition by opening a BetKing account and by placing a bet, the User confirms that he or she retains the legal capacity to enter into an agreement with the Company. If one of these conditions is not respected the User's account will be closed and all other necessary measures will be implemented. Your phone number is tied to your BetKing account. If you have lost your phone, we advise that you initiate a recovery to keep access to your BetKing account. We will not initiate a transfer of funds from one BetKing account to another.


  1. By registering the account with BetKing you are confirming and you agree that you are the owner of the phone number entered during the registration process, you also agree that you are an account holder of the mobile money payment provider i.e. Mpesa or Airtel money which will be used for depositing and withdrawing funds from your account. All winnings and the outstanding balance will be processed to a mobile number used during the registration process.


  1. After opening an account the Customer must keep username, password and/or account number a secret. All transactions where your username and password and /or account number have been entered correctly will be regarded as valid whether or not they have been authorized by the registered Account holder. Any account registration may be subject to KYC processes. The Company shall not be liable for any claims in the event that the Player gives away, tells, shares or loses his/her username, password, or account number.


  1. The Account Holder has the absolute obligation to change his/her password via the website and notify in writing by sending an email to our CS Team in case s/he discovers the unlawful or unauthorized use of his/her Username and Password. Any liabilities arising from such matters shall be the sole responsibility of the Account Holder.


  1. To place bets and gamble on BetKing, Account Holders are required to deposit funds into the Account by any of the methods specified at BetKing website, which may change or be updated from time to time in the Company’s sole discretion. Generally, funds will be promptly deposited into your Account upon actual receipt of funds by Company and/or its agents. 


  1. By funding their BetKing gaming account, Account Holders also acknowledge that any payments made with any depositing option available, in particular, Debit/Credit Cards, are irrevocable. In addition, the name on your Account must match your true and legal name, and identity and the name that is provided on your Account registration must match the name that is found on any payment account used to transfer monies into and out of your Account unless you have elected to use a different account when placing a withdrawal request.


  1. All amounts cashed out are subject to the transaction limits and processing fees if applicable as set forth by Entertainment Network Group Kenya. and may change from time to time in Company’s sole discretion. Further, the Company may report and withhold any amount from winnings as required by law, and in any event, all federal, state, and local taxes due in connection with any winnings awarded to you are your sole liability. 


  1. It is prohibited for a Customer to transfer funds from his/her Account to other Users or to receive money from other Users into his Account, or to transfer, sell and/or acquire user accounts. 


  1. All personal data is stored in accordance with our privacy policy.


  1. Every Customer may only open one account with us. BetKing retains the right to close the betting account of any Customer who has opened multiple betting accounts under his/her name or under different names. If we have reasonable grounds to believe that multiple betting accounts (also under different names) have been opened with the intention of defrauding the Company, we retain the right to cancel any transaction related to the said fraud attempt. 


  1. The Customer is entitled to apply for the closing of his Account whenever he/she wishes by requesting it to the Customer Service in written form. The effective closure of the Account will correspond to the termination of the Terms of Use. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Customer shall indicate it.

  2. A closed Account may be reopened when requested by its owner and granted by the Company. In such circumstances, he/she will be subject to the Terms of Use that are in force at the date of the re-opening.


  1. BetKing reserves the right to cancel your BetKing account for any reason whatsoever at any time without notice to you and reserves the right, in its discretion, to void any winnings and confiscate any balance in your BetKing account in any of the following circumstances:
    • If you have more than one active account at BetKing 
    • If the name on your BetKing account registration does not match the name on the credit/debit card(s) or other payment accounts used to make purchases or withdrawals at BetKing and for which supporting documentation is not provided when requested. 
    • If you provide incorrect or misleading registration information; 
    • If you are not of legal age; 
    • If you connect from a jurisdiction where participation in the games is prohibited by law 
    • If your account has been used for fraudulent or money laundering purposes. 
    • If you are found making use of robotic, mechanical, or electronic or other devices to automatically make decisions in any game offered on BetKing.co.ke website. 
    • If you are found cheating or been involved in collusion or chip dumping. 
    • If you have “charged back” or denied any of the purchases or deposits that you have made to your Account; 
    • If you fail to comply with any of the terms and conditions set forth 
    • If BetKing should become aware that you have played at any other online gaming site under any of the circumstances set out at a) to j) above. 
    • If your BetKing account is linked to any BetKing account that failed to comply with ANY articles mentioned above. 
    • If you have made an initial deposit to attract a welcome bonus and attempted to make a withdrawal


  1. If, in the Company’s sole determination, you are found to have cheated or attempted to defraud the Games, BetKing, or Entertainment Network Group Kenya. in any way, including but not limited to game manipulation or payment fraud, or if you make untrue and/or malicious comments with regards to Company’s operation, Company reserves the right to publicize your actions. Further, the Company may close accounts, and forfeit account balances, that you have at BetKing. 

  2. Furthermore, a person found to have been involved in fraud, dishonesty, or online criminal acts of any kind will be required to indemnify Entertainment Network Group Kenya. for any losses or costs sustained, arising directly or indirectly from such actions.